Your request.
Your information.

Carsity Limited, company number 15110508, uses the information you enter to respond to your vehicle service request and take steps towards arranging the work you ask for. Contact: admin@carsity.co.uk or 07572 577136. Trading address: Unit 2, The Grazings, Stanwell New Road, Staines, TW18 4HZ.

What the request records

Your name, contact telephone, email, vehicle registration, selected service, any vehicle details or notes you supply, the request date and a ticket reference. Please include only information needed for the enquiry.

How it is used

Your request is stored in Carsity’s restricted admin inbox so the team can contact you to arrange a time slot and confirm the service and price. The PDF acknowledges a request; it does not confirm a time slot or a fixed quote. The lawful basis for handling your service enquiry is taking steps at your request before entering a contract.

Notifications and providers

When configured, a copy of the ticket is sent to Carsity at admin@carsity.co.uk through Resend, and a short notification containing the request reference, vehicle registration, service, name and telephone is sent to Carsity’s business mobile through Twilio. These notifications are for Carsity’s team and are separate from the PDF you download. Your enquiry is not sent to independent garage listing websites by this form.

Retention and your rights

Carsity should keep enquiries only for as long as needed for the enquiry, service and applicable recordkeeping obligations, review access regularly and apply a documented retention policy. Contact admin@carsity.co.uk to ask about access, correction, deletion or other data rights; some rights depend on the circumstances. You can complain to the Information Commissioner’s Office at ico.org.uk.

Notice dated 17 October 2026. For information about retention periods, processors or international transfers, contact admin@carsity.co.uk.